I sold an item on eBay. 63 days later, he text messaged me to say the item was defective and didn't work. (It was a steering wheel for a car that was personally on my car and I'm 100% positive it worked). Buyer sent me a text message to say that he had multiple mechanics work on the wheel but couldn't get it to work, then claims in text message that perhaps it was damaged in shipping. I denied his return request because I felt 2 months was too long and that something could have happened with the inexperience mechanics working on it.
A few weeks after this, he sends me an ebay message that says "CLAIM FILED. YOU LOST."
A few more weeks later, I receive a paypal chargeback and money is deducted from my account. Paypal then tells me that the credit card company does require the buyer to return the item. I asked if Paypal requires them to return the item, and they also said no. Here I am, left without the item and the money. ($1,500) Has anyone been in this position and what can I do to at minimum, receive my item back?
Below is a snippet of what paypal repeatedly tells me when I ask for assistance. To me, this case is already lost. The credit card company has no incentive to help paypal sellers -- they'll likely side with the buyer.
The chargeback dispute process may take up to 75 calendar days.
In a dispute over a chargeback, the final decision is ultimately made by the credit card company. PayPal cannot control the outcome.
If we win the dispute, your account will be re-credited the chargeback amount
We will email you when the credit card company completes their investigation
Thanks for your patience and cooperation with this investigation. We appreciate your business and regret that you’ve experienced a Chargeback.
