The problem with a buyer's old address coming up when they make a payment is really a hassle. I tell every one of my customers to make sure they selecting the correct, current mailing address when they make a PayPal payment, but sometimes a transaction falls through the cracks. Now I have a new international customer who sent me a payment with an old address, and I shipped to that old address. The dollar amount is not huge, but it's enough to cause a problem. I have great relationships with my customers, and I feel really bad for him, but I can't take afford to take hits like this. He asked PayPal what to do, and they told him to ask me for a refund. That's just not practical, because I can't be responsible for people not taking the time to make sure their address is correct. There is a chance the parcel will be returned to me via the postal system; assuming the people at the old address refused the package-- tracking doesn't tell me if that has happened-- I can simply re-ship to the correct address. If I tell the customer to file a dispute, will Seller Protection cover me?
