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Sellers are not protected from Significantly Not As Described (SNAD) claims, except when the buyer's story sounds like buyer's remorse to PayPal (don't fit, don't like, bought by mistake, as described but did not meet expectations, saw it cheaper at another store, warranty-like claims: no longer work after x amount of time of use, etc). You can negotiate a solution within the first 20 days of the dispute with the buyer or it can be escalated to PayPal to decide and they'll go by policy and have you accept a return and then refund the buyer.