Hello
so the situation is like this: I sold a product to a costumer. i am from germany and he is from germany but my product was in the USA. So i used a reshipper to send him the product. the reshipper was very slow and it took nearly 3 weeks for the buyer to get his product (shipping lable was created quick but they shipped it after 1 week). In this 3 weeks the buyer opened a paypal claim (he says he did by accident) and wanted me to give him a 20% discount on the product he bought.
after he got the product he closed the paypal claim and now wants 20% money back.
He says he will call paypal and all that stuff.
Has he the right to get any discount?
Thank you for your help!
