Seller saying they did not receive refund but it was deducted from my account

masann
New Community Member

I had a buyer request a refund on an item I sold through Ebay I issued the refund and it shows it was taken from my account but buyer says they never got it and gave me negative feedback  and said I did not  give them a refund. I've tried contacting Pay Pal and they can't seem to find it even though it shows in my account summary

 

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