Hello,
I'm a seller from years, i used Ebay and Paypal (used because i stopped, thx to them).
On January i decided to sell new products, graphic cards.
So i asked support service from Paypal this :
If i sell a working graphic card, the buyer receive it and used it for a while but as it's fragile, he may broke it with any bad use.
If he open a complain, will i get some problem then ?
Paypal support service answer this : "No, don't worry, you can have seller protection".
So i sold product like this to one buyer.
He received his order, left a positive feedback as well received and the product works fine.
He used it for 6 weeks and sent me a message that the product doesn't work anymore.
So i send the information about warranty and the bill and i though it was all done.
But he asked me a refund, he opened a disput on Ebay and i denied it.
The disput was close in my favor on Ebay.
The buyer opened a disput on Paypal and Paypal hold the money on my account.
So i sent all the information to Paypal and i though this case will be close fast on my favor.
But finally Paypal decided to refund the buyer and he can return a broken product !
They told me that they asked information to a "third party" and the item was not as described.
So i sent all the proof to Paypal :
- the item was working, i got the feedback from the buyer itself and i took pictures of the card working before i sold it.
- i sent the capture screen about the warranty date, from the brand who sell it, with the serial number.
But Paypal didn't care my proof and also i asked Paypal about the seller protection, they never replied me.
they just prefer to keep their decision, whetever i said or proof i can send.
So i'm really disapointed, i made a good transaction but i lost 50€ for post-office fees, i lost the payment and Paypal keeps the transaction fees too and Ebay too...
So i wonder what is the seller protection..
Also the e-commerce law can't allow a buyer to return an item if it's not in the same state like when he bough it (i have proof that it was working when i sold it and after the buyer used it, it's broke).
So to me i'm 100% but i can't make nothing now, so i'mangry and disapointed.
If someone know what i can do more and if i can ask help from somewhere else and use it with Paypal ?
Thank you for your help.
