Scammed by Buyer - asked to send to a different shipping address

[hannahf44]

I sold an item to a buyer who then asked me to send the item to a different shipping address (his "uni" address) then what was listed on PayPal when he sent the money. At the time I didn't think much of it and sent the item via Royal Mail Special delivery. 2 weeks later he has opened a dispute with PayPal claiming he did not receive the item & because the tracking link is related to the 2nd address he sent me (not the PayPal one) even though I have proof it was delivered he has won the PayPal case. 

It is now clear he was committing fraud from the beginning as he initially contacted me on Depop where I listed the item, the account he was messaging me on has now been deleted.

I have all the proof of him asking me to send to a different address, but it is ridiculous that PayPal won't even consider it when it is obvious he is committing fraud. I have lost £300 which I worked hard for, and the scammer can just easily go and fool other people and continue to do the same thing. 

Is there anything I can do about this? Incredibly distraught and upset.

[sharpiemarker]

@hannahf44 

Please familiarize yourself with how PayPal dispute works to protect yourself: 

11. Seller Protection Programme

https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

^scroll to bottom for more links

Report this person to your local police and https://www.actionfraud.police.uk then contact PayPal customer service and see what they can do to Appeal the case:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Say "Live Agent" to the automated recording.

Or private messaging via social media:

Facebook: https://www.facebook.com/PayPalUK

Twitter: @paypalUK 

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal 

[Nin1996]

Ahh Hannah. I believe the exact same thing is going to happen to me, I am so upset. The item was delivered a few days ago and I’m expecting a dispute soon that I know I won’t win. Isn’t it so sad that people will just steal your money like this. I assume PayPal wasn’t any help at all?