Paypal Seller protection doesn't cover the digital goods, intangible products/services (e.g. remote desktop support). Due to this, Buyers are taking advantage using this policy. The seller put their effort and time on can't job (which buyer knew very well already and they seek only the technical know-how, root cause and alternative solutions) and finally they claim it as refund once they know the details. As soon as they initiate the claims, they revoke the remote desktop support access and seller lost all their evidence of the delivered services etc. Ultimately seller loosing their confident and claim battle when Paypal ask for transaction id, details as evidence to the transaction etc. Though skype chat, screen shot, remote desktop support connection ids (such as ultraview, anydesk, teamviewer etc)
I request Paypal to come up with the policy for such services and time and material based delivery. Is that possible?
