Refunds

[Toffeeman1]

Hi I have sold some expensive festival tickets to a buyer who does not have a confirmed PayPal address to post them out to. I have just got a bad feeling about this and would prefer to just not sell to them so can I just refund them? What if they pay me again as I can’t block incoming payments I don’t think can I?

[sharpiemarker]

@Toffeeman1 

As long as you ship to the shipping address on the payment, you'll be covered under seller protection. PayPal no longer require the shipping address to be confirmed but again you must ship to the address that's on the payment.

Of course if you don't feel comfortable, you can issue a refund and make up an excuse. They shouldn't be hassling you again. If they do, call customer service for assistance:

Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Call early, during business hours, west coast time to try to get a US rep. 

Say "Live Agent" to the automated recording.

Or private message via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal