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Refunding an item

New Community Member

Refunding an item

I sold an item to a buyer and they requested a refund but when i go to issue it it says the buyer will retain the item?! Dosent the item need to be returned first for the refund to be issued ?
Esteemed Advisor

Re: Refunding an item



Did the buyer open a dispute?

Which dispute did they open?

Did you respond to the dispute?

Did they escalate to a claim?

Did paypal tell you to refund?

Did paypal tell the buyer to return the item?

Was the item fake?


Some information would help if you want advice.   

Advice is voluntary.
Kudos / Solution appreciated.