Refund issued in error
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I unknowingly had a duplicate listing on Ebay which sold (the person thought they were buying 2 items but I only had 1) so I cancelled the transaction on Ebay thinking it would refund 1 of the items & posted the item to the buyer. Unfortunately it had cancelled both items and refunded the whole amount via Paypal so I am out of pocket for the item. The buyer typically is not responding to my requests for payment. Ebay also sent them 1 and advised me to do a chargeback via Paypal. Is this possible or is there another way to get my money back via paypal?
- Labels:
-
Seller Protection
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @rangers4779,
I'm sorry to hear that the refund that you provided the buyer was a full refund instead of a partial refund. A refund is not able to be canceled or recovered. It would be up to the buyer to send a new payment with the correct amount, and PayPal cannot compel them to do that. I'm sorry to hear that the buyer has not been cooperative.
Olivia
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- PayPal refunded a user who used the service already in Managing Risk and Fraud Archives
- How to issue refund in Managing Risk and Fraud Archives
- I might've gotten scammed in Managing Risk and Fraud Archives
- Paypal please help me in Managing Risk and Fraud Archives
- refunded & dumbfounded in Managing Risk and Fraud Archives