Refund dispute tracking information proof of postage

[Amelia15]

A buyer from Depop recently opened a dispute as they hadn’t received an item I sent. I sent them proof of postage but on the PayPal dispute I’m not able to provide that and it is only asking for a tracking number which I can’t provide as the seller didn’t ask or pay for this type of shipping as it is extra - how can I give proof of postage to prove to PayPal and depop I sent the item - and how can I contact PayPal about this issue?

[kernowlass]

@Amelia15 

In the event of an item not received then you have to provide trackable proof of delivery of the item to the buyer OR you would lose the dispute and have to refund.

Proof of postage is just proof that you posted it and not that they received it.

You don't have to send trackable but its at your own risk if you do not do so and not the buyers, so you don't let the buyer choose which way they want the item sent, they will always choose the cheapest as you would have to refund if it does not turn up.