Receiving Money and refund

[Haasmi]

Hello, My question is, I sold a product and will receive payment in advance for my product. After I receive the payment I will send my product to the customer. What happens, if for example, I send the product successfully, my client receives it, but then asks for a refund because the client claims he "didn't" receive the product? Would the payment he made be refunded?

[kernowlass · Accepted solution]

@Haasmi 

That depends on many factors all listed in Paypals seller protection policy for you to read so you can risk assess your transactions.
Legal (bottom right of Paypals pages) > user agreement > seller protection.