Received payment Not know who sent it and why

bigsteeve
New Community Member

Hi,

 

I have been using paypal very recently and had no complains.

 

Not a big user to say the truth but intending to launch website soon and paypal should be one method of payment.,

 

However, I have today two complaints that I believe they have nothing to do with one another.

 

  • Yesterday I was notified by my Bank that Paypal requested 600€ - I did not request this change - I asked for no transaction - why the request?
  • Today I received a sum of 470€ from Justin Tay - I believe this is a mistake no working relations with Mr Tay Transaction ID5BN51926KX9569408

Can someone check and get back to me as there is something strange

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@bigsteeve 

 

Please contact customer service for assistance with this, as no one in the user to user forums have access to others' accounts:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other available options.

 

Or contacting via social media:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal


Kudos & Solved are greatly appreciated. 🙂
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