Problem with customs and PayPal decision
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Hello everyone. I sent packages to Indonesia to my customer. Packages are from about month in customs office and probably customer need to pay fees etc. I sent all information to PayPal with tracking numbers and screen shots. Customer made a claim because he don’t received packages... PayPal closed the case and refund all money to customer... I think it’s really unfair and against the law, because packages are still in customs office and waiting for fees etc. please help me
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Seller Protection
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Hopefully if fees not paid then the items should be returned to you?
Advice is voluntary.
Kudos / Solution appreciated.
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If it does't get picked up by the buyer, it'll be returned to you eventually. If the buyer does pick up the item, tracking should show this and you can appeal the case and give the tracking number showing delivery.
Kudos & Solved are greatly appreciated. 🙂
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