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Possible Dispute but I'm unclear

Ekila
Contributor

Possible Dispute but I'm unclear

Hi all, I am a service provider and my clients book through my website. This particular client was billed via invoice. The T&C's on my website basically say that if you cancel your service within a 14 day time period then you lose any money you have paid. I have a client who booked a service with me last year and, after messaging me to say they had mucked up on the dates (10 days prior to initial appointment), I just rebooked them with no penalty. More fool me because it's now happened 3 times. It went on from July until October. First payment (booking fee) was August, balance payment was October, both via PayPal on an invoice. Anyway, according to the T&C's the client shouldn't be due any refund. But how does that leave me standing with PayPal in the event that they opens a dispute?

 

I haven't had any issue like this before so would be grateful for a bit of insight. Thank you