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Jalonn1
New Community Member

Well, I do some selling through Ebay. I sold a pair of Lebron's to someone who later claimed that they did not receive the item. However, with a tracking number and proof of deliverance. It shows otherwise. With this, money was still refunded to the customer even with the product being shipped.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jalonn1 

 

Did you use Ebay/Paypal shipping or provide them with a tracking number that proves delivery to the Paypal registered address of the buyer?


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PotpotHo
PayPal Employee
PayPal Employee
Hi @Jalonn1 I know you are worried with this situation but you have PayPal Seller Protection. As long as you shipped the item on the address they provided and the tracking number shows that it is delivered then you can easily win if your customer file a dispute. Thank you.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@PotpotHo 

 

Yet they didn't did they?

@Jalonn1 said............

With this, money was still refunded to the customer even with the product being shipped.


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Kudos / Solution appreciated.
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