Hello,
This story takes a while but I just dont know what to do with it. I had sold a pair of shoes on grailed, an online clothing platform, but I wanted to cancel the deal and refund the money to the guy who bought it. Unfortunatly, every time, and I tried for weeks, I wanted to refund his money via both the paypal website and the mobile app I got an unknown error, I mailed paypal and messaged the guy but in the end he still opened a case because he did not get the shoes and I couldn't refund his money. Because of this my account got suspended and now I have to pay a fee of arround 28 dollars. This all happened because there was an error on paypal's end, and now I need to pay. But anyway's, I paid thinking I could later get the money back explaining everything. So I added the money to my paypal account, but nothing happened. My bank is now 28 dollars lighter, but I still need to pay paypal because of some error again I guess. Now I've paid again, and I hope this time it will work. I'm just worried I won't get it back now, since I just keep getting bot responses via email and I don't think a single living being works in customer support at this company. Please someone help me, please let a human at paypal read this since this just makes no sense to me. I have send so many mails but I just get reffered back to the FAQ. Please help, this is me begging.
