Here is my Journey with paypal.
Case details Back Case closed Case ID: PP-D-35998406
The case was closed in favor of the buyer, based on the info they provided. The disputed amount has been withdrawn from your PayPal balance. Dispute Reason Merchandise or service not received
Case Status Closed Case Resolution Decided in buyer's favor Buyer information B Transaction amount $40.00 USD Refund requested $40.00 USD Transaction ID 7GU239759B649983Y Shipping address xxxx <removed> Lauderdale Lakes, FL 33313 United States
Your responses Date reported July 18, 2019 Buyer notes I have not received the item. Item(s) not received Harrison Mixbus audio mixer software license unused ver 5.2 (1)
Date added July 29, 2019 Note Per your terms of service reguarding virtual items . I have attached the tracking number showing i have sent the buyer a cd of the software item in question. I have also attached the original email showing the buyers email address and the license file attached. I have also attached a short email from the buyer stating he did not know how to use the item he had purchased and that is proof he did in fact receive the file he purchased not only via email but i also sent him a disc via usps with tracking. tracking number 9500116195919206357661 usps Buyer's email hidden per paypal censorship . I also helped him via phone to install the software. Of course i have no proof of that.
Your paypal rules : Examples of the documentation that you can provide as compelling evidence include, but are not limited to: • Purchaser’s e-mail address to which the goods were delivered • Date and time goods were downloaded/received • Description of the goods downloaded/received • Proof that your website was accessed for services after the Transaction Date • Purchaser's IP address • Screenshot showing receipt by the purchaser • Any other compelling evidence you may have showing the item or service was received and is as described
File date sent.jpg RECEIPT.jpeg reply-not-know-how-to-use.jpg Date added July 23, 2019 Tracking info software delivered via email download, emailed with proof (
Date added July 23, 2019 Note 123779450130 : item purchased was software that was delivered via email to buyer. Buyer assumed it was a cd and no where in my listing does it state it is a cd. I would be happy to send him a cd.
Buyer files ebay claim then cancels it for unknown reason then opens this claim. ebay claim? see listing as it does not state a cd will be delivered: see email from buyer stating he received the file and did not know how to use it. I wrote to him many times and even ended up helping him install software license via phone. See email stating he thought he was buying something else and would rather buy from a store. I sold and delivered exactly what i had advertised. This item once used is not returnable . Usage is logged by software company File pp-dispute.pdf ebay-closed dispute.pdf interaction-1.pdf sent license.pdf reply to pp.pdf Date added July 23, 2019 Note How can i send you all the emails between the buyer and myself which will show the claim is false. Buyer purchased a registered unused license for software called harrison mixbus. It is a software license. Buyer opened ebay claim and then closed claim same day (?) then opened this paypal claim.Buyer states he did not get a cd. I was not selling a cd .Buyer did not know how to use it (shown below). I help him via phone to register the software. I have many emails between us via ebay and directly. they will not fit here. In one here says he expected a cd with the software and the license and would rather by it from a store. . Here is the ebay case he opened then closed the same day: returnId=5121366236 here is an email showing he did recieve the file and stating he wanted or expected a cd of sofware i was not selling. 7-12..From: Jassiah <removed> Sent: Friday, July 12, 2019 1:52 PM To: xxxx Subject: Re: Attached is your mixbus license file Copy the Your conversation with the buyer Read more file attached to your root folder what does that mean On Jul 12, 2019, at 2:16 PM, wrote: Copy the file attached to your root folder On Jul 17, 2019, at 11:01 PM, wrote: the license is a text file that registers the program . It is not a physical item or part per say. 7-17 .....From: Lion Sent: Wednesday, July 17, 2019 11:08 AM To: xxxx Subject: Re: Attached is your mixbus license file When do I get the physical copy in the mail. For some reason it’s not working for me 7-18....passiah <removed> Sent: Thursday, July 18, 2019 6:47 AM To: xxxx Subject: Re: Attached is your mixbus license file I purchased under the impression I was getting the actual disc with software. I don’t want this. I’ll rather buy it directly from a store I delivered exactly what i listed Date added July 18, 2019 Tracking info No Shipment Tracking,
