Paypal automatically made me refund?
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Managing Disputes
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Seller Protection
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If buyer filed Significantly Not As Described, sellers are not generally protected and have to accept a return and refund. Depending on the circumstances of your case, perhaps PayPal ruled in favor of the buyer and refunded the buyer without a return for some reason. Or, if you failed to respond to dispute after your initial response, that can count against you too. Or if the case was not escalated and it closed on its own after 20 days of no further activity.
Call customer service for further assistance:
Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.
Call early, during business hours, west coast time to try to get a US rep.
Or contact via social media:
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
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