cancel
Showing results for 
Search instead for 
Did you mean: 

Payment

SOLVED
Contributor

Payment

I sold an item to someone but they’ve said the payment was not authorised and taken it back out but they still have my product, what can I do?
1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Payment

@Newton4 

 

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.
If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

View solution in original post

1 REPLY 1
Esteemed Advisor

Re: Payment

@Newton4 

 

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.
If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

View solution in original post