Payment

[Newton4]

I sold an item to someone but they’ve said the payment was not authorised and taken it back out but they still have my product, what can I do?

[kernowlass · Accepted solution]

@Newton4 

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.
If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.