Today i got a fraud transaction from a dirty customer (That **bleep** is from Germany).
I called to Paypal and meet Wendy * as i heared from her. She said in this case Customer open chargeback at their bank.
She said Paypal did not support me to fight with that **bleep**, and she said me should contact to that **bleep** to solve this problem.
I told to her, it is **bleep**, you think it will answer you? I sell digital voucher and it used my voucher after premium expired, it go to bank and open chargeback without solving from me while i have all documents to prove it is buyer (VPN/PROXY blocked, Email tracking, voucher used report).
That **bleep**, it will open chargeback at issuing bank, then that bank will contact to acquiring bank of paypal about this. Then Paypal must receive our document to send to acquiring to protect seller, right? That is a circle of payment process. But very strange, she said Paypal will not help me to fight with this one.
She is true or me? I am making sure, i am true! And i am getting money lost with that transaction with out protection.
