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PayPal refuses proof of shipping information

goldies2005
Contributor

PayPal refuses proof of shipping information

Although I sent a confirmation of sending the order as well as a screenshot that the customer received the order PayPal refuses to prove it and says "We were unable to grant your appeal with the information you provided. It was not granted because we did not receive valid proof that the item was delivered to the buyer."  I would like to know how many people are there that PayPal refuses proof? 

 

proof that the item was delivered:

PP-D-94084917.png