PayPal eBay hold

Sebastiansepka2
New Community Member
Hello, buyer colleted in person 5 h ago item bought and payment still on hold, wondering what to do as need this money asap, im aboard and need this atm
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Sebastiansepka2 

 


Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'.
If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.

Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage).

However if you have not sent it trackable and it was collected then you would have to wait the full 21 days.

 

That is why Ebay allow you to list 'cash on collection' on your auctions, because there is no seller protection if a buyer collects. If the buyer raised a dispute for non reciept of item and you could not prove trackable proof of delivery then you may well lose (apart from waiting 21 days in the first place because you could not provide that tracking number).

Why did you not list collect only and have cash in hand?


Info in this Ebay link below about Ebays hold.
https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4...



Advice is voluntary.
Kudos / Solution appreciated.
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