Partial refund as a merchant on an open case
johnmamm
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Posted on
Dec-05-2018
11:45 PM
Hello I have an open case with a customer and we came in agrement for making a partial refund. The problem is in resolution center I only have the option of full refund and in the transaction detail page the is no option for refund.
The customer has allready received the products ordered minus one product and I want to make the refund for this product.
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Managing Disputes
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Seller Protection
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