@lbwalker55
Log on to PayPal account to check and see if there is a record of payment first. If there is no sign of payment, do not ship. There will be times when a payment is held for review up to 72 hours before being forwarded to your account so if you are given a transaction ID number, call customer service to verify it as an incoming payment and even then, wait for it to appear in your PayPal account first before shipping.
To contact customer service for assistance:
Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Call early, during business hours, west coast time to try to get a US rep.
Or private message via social media:
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
