Money

[Paulinagrabowsk]

Hello. I have a problem. money was sent to me for the item I sold on eBay. now the thing is returned to me and I have to pay the full amount. Why should I bear 25 pounds on this? pushing money paypal took commissions which then when I send money away I do not give back

[kernowlass]

@Paulinagrabowsk 

If it was an Ebay transaction and an ebay request or dispute then ask them.

[PayPal_Olivia]

Hi @Paulinagrabowsk,

I'm sorry to hear that you experienced what sounds like a dispute where the buyer was directed to send the item back and received the money back for the dispute.

Please take a look at the Buyer Protection and Seller Protection information. It outlines what can be expected in a situation such as this one, and under what circumstances a refund might occur.

I hope this helps in future transactions!

Olivia