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Missing money

Nicoleta87
New Community Member

Missing money

my money is no longer in the account, I received an email from paypal saying There's an issue with a recent transaction We recently notified you a payment you received was made without the account holder's permission or was the result of a transaction error. Whyyyy?...
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Missing money

@Nicoleta87 

 

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.
If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.




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Kudos / Solution appreciated.