Lost 42 EURO in 24 HRS with paypal

Trustpilot
Contributor
Contributor

Lost 42 EURO in 24 HRS with paypal
My order was cancelled by seller on ebay and I got refund.

When I paid for my item the paypal' Exchange rate was 6,093 SCR = €300.00 EUR,

but when I got refund in few days the paypal' Exchange rate is €300.00 EUR = 5,335 SCR So I lost 757 SCR (42 EURO).

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1 REPLY 1

Hemerk
PayPal Employee
PayPal Employee

Hi @Trustpilot 

 

Login to www.paypal.com and get back to us on what the status of the transaction is. It has to be the original payment that you sent. 

 

If the payment is showing as Partially Refunded, this means the seller did not refund the whole transaction causing you to not get the whole amount back.

 

If your initial payment is still showing as Completed, and the seller sent you money using another transaction, this may cause currency conversion discrepancies. The said method is not the right way to refund you as a buyer. Contact the seller to know your options.


Hope this helps!

Kudos and Solved are highly appreciated.

 

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