Hi. I sold an item to a buyer in Belgium. It made it as far as the customs warehouse in Chicago, before being frozen there, I guess because of the pandemic. It has now been there (according to the tracking information) for over two months. The Buyer is understandably frustrated and requested a refund from PayPal. PayPal has just refunded the Buyer, so now I am out the item and the money. I have tried contacting the Post Office (the item was sent by Priority Mail International), with no luck. I suspect that, as soon as the quarantine shipping restrictions lift, the item will be sent to the Buyer, who will then have both the item and his money.
Do I have any recourse through eBay to recover the value of the item? I know that I can appeal the PayPal decision, but I don't see them changing their minds, as I already explained all of this to them in my response to the initial refund request. Is there any other recourse with PayPal? Thanks in advance
Jack
