Is there any chance I can win my “not authorized” dispute case?

NiqhtShqde
New Community Member
I sold something on eBay (digital) and they even left a positive review so I got my funds off hold and was able to transfer it to my bank. 10 days later they opened a case against me saying it was unauthorized, in their messages they even said their name that was attached to the paypal account. I already shipped their item and I know an unauthorized case is probably one of the most powerful dispute cases in these kind of situations
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kernowlass
Esteemed Advisor
Esteemed Advisor

@NiqhtShqde 

 

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.
If Paypal check IP addresses/ devices etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.


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Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@NiqhtShqde 

 

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.
If Paypal check IP addresses/ devices etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.


Advice is voluntary.
Kudos / Solution appreciated.
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