I sold an item and shipped it to a state, in the United States. Buyer says he wants a refund. I tell him I would gladly give him a refund, as Lon as he follows the step through eBay. Then he says there's a problem. He states I will have to pay and extra $65 to receive my item because he took it into another country. I tell him to hold on because I need to speak to an eBay representative about this. Under eBay policy I am not obligated to pay for the extra shipping because that was his choice to take it out of the country. So I tell the guy and he keeps harassing me about opening a case against through PayPal instead of eBay. I tell him that is fine, I have repeatedly told you I would refund you the money you spent after I receive my item back ( eBay policy ). So he refuses to send it back but has open a case on me. What are my options to get this resolved? I do not mind refunding him for the amount he paid if he sends my item back. I have done spoken with eBay and they said for me not to do anything as far as refunding him until item is returned.
