I sold a digital product which after 2.5 months a buyer fraudaulently claimed as "not recieved"

[Goodlikenn27]

I sold a digital product which after 2.5 months a buyer fraudaulently claimed as "not recieved" , I fought the case with clear evidence that he recieved the product and trying to scam me but Paypal rulled it in his favour saying "evidence cannot be verified"

Is there paypal email I can forward proof of delivery to or something, because I don't know what kind of crack paypal employees are smoking but this sure is BS.

Kind Regards.

[sharpiemarker]

@Goodlikenn27 

Response may take longer due to Covid-19 situation and limited staff.

Please visit this page:

https://www.paypal.com/hr/smarthelp/home

Click MESSAGE CENTER or click LOG IN to access your message center to send a message or for live chat where available. Its software that makes the initial decision. If it don't see a tracking number with a status of "delivered", it gets denies. Then you have to appeal and get a human to review case.

Or try Social media:

Facebook (Worldwide): https://www.facebook.com/paypal

Twitter (Worldwide): @AskPayPal 

[Goodlikenn27]

When I go for the Appeal, its only giving me the option to put in the Tracking info, but there is no tracking info.

Only contact option is thru message centre