I made a transaction at a website called Binance. I did sell my USD to someone on Binance in exchange of their CAD. They sent me the CAD through PayPal. After I sent me my USD on Binance, they filed a case in Paypal for the money that they sent to me.
PayPal then went ahead and opened the case on their behalf and put that balance on hold for me. I did provide screenshots to Paypal team, spoke with customer service and they assured me that I will get my money back but now I just got a message saying that case is closed and it went in the sender's favour.
Please help me as it's a big amount. Who do I go to for help? I am really stuck. Someone please assist me.