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I want to write this post specifically to help new and experienced sellers spot when a buyer may not be legitimate. This includes recognizing fake emails and tricks fraudsters use to obtain items without actually paying.
The key is to stay informed and don’t be afraid to ask for help if you are unsure if it is safe to ship an item. We’re always happy to help here or you can contact our customer support directly by following the Help & Contact link at the bottom of the page. You can also reach us on Facebook or at @AskPayPal on Twitter.
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i got this e mail because i sold my camera to Kyle and he said he did pay for paypal but you guys did something wrong therefore the money will not go to you when you are done the steps.
please check this e mail. Is that right or not
Dear Dong Hyun LEE,
We are very sorry for not getting back to you in time, we had some trouble with our computer depositing systems, when trying to process all deposited funds to beneficiary's account .We decided to take the troubled system offline and replace it with a new system. Unfortunately this caused us to lose some members data and Kyle hamburgh account was overcharged the sum of $180.00 AUD, The overcharged fund was added to your previous payment automatically and can't be reversed .We have informed Kyle hamburgh in regards to the overcharged fund and she instructed the fund to be directed to her cousin via Money Gram Transfer transfer.
Total sum of $820.00 AUD is ready to be credited into your account without delay,until you make an upfront payment of the overcharged fund deducted from the buyer's account via Money Gram Transfer as instructed and get back to us with the receipt for verification to reimburse your account immediately.Please follow the Instructions given below to get your money credited into your account as soon as possible.
1:Kyle hamburgh requested the overcharged payment sent to her Cousin in Kenya via Money Gram Transfer .
2:The information needed for the Money Gram Transfer is stated below.
First Name: Lisa
Last Name: Harris
Zip Code: 00100
For more security reasons,make sure You send the Money Gram Transfer details to Us only and wait until Your account has been credited before informing the buyer about the payment.
Please, understand that this is a security measure intended to help protect both Parties.We apologize for the inconvenience that has caused you.
Because of the inconvenience this causes we are giving you the next two incoming transfers for free! You will pay no fees for your next two incoming transfers*.
Thank you for using PayPal!
If you never heard about “Same zip code scam,” please Google it and you will see many people complain about it in past few years.
I used eBay and Paypal from 2011 and I have 2 accounts. Totally, I almost did 1000+ buying and selling transactions with 100% positive feedbacks. Recently years, I do feel scams happen more often than before on eBay. I am very careful when using eBay – Paypal and I will follow their all policies just in case I lose seller or buyer protections.
Unfortunately, I still got hit by this scam. Moreover, even after I submitted evidence I got from USPS, Paypal still sided with this scammer and took away my money.
Here is my lesson.
I sold an iPhone on eBay. After buyer got the phone, he wants to return. I accept it. After few days, he updated a USPS tracking and eBay system showed package has been delivered. Package has been signed by someone I even don’t know and I never got any package. I contact local post office and they told me the destination address is not home address and I am also not the receiver. The only thing same is zip code.
I guess that is because buyer does not use eBay default label creator and he only update a tracking on the system. In this way, both eBay and Paypal cannot see the real address he shipped to. The only ting eBay and Paypal can see is the package has delivered to somewhere under same zip code.
After contact many USPS agents, finally I got a proof shows the package has been shipped to a different address. After I submitted evidence to eBay, buyer closed the case on eBay and escalated to Paypal. I talked Paypal agents and they keep telling me they can only make decision based on the information showing in their system. Finally, they closed my case in favor of buyer. I appealed my case and I see they asked additional information from buyer. After they got additional information from buyer, they close the case in favor of buyer again.
I do not know what’s kind of additional information buyer gave to Paypal. However, I believe there is only one truth. Even if buyer’s evidence contradicts mine, it does not mean I am lying. The easiest way figuring out is to call USPS customer service or USPS inspector number, not just easily close the case.
Overall, I just feel Pay Pal does whatever the easiest job for them. eBay and Paypal do not care “right or wrong”, “good or bad” or “honest or scam”, as long as they do not lose money.
After hours and hours contacting eBay and Pay Pal, I cannot believe I has been treated in this way after paying 10% eBay plus 3%+ Pay Pal processing fee for each transaction.
Overall, I hope all honest buyers and sellers can notice this loophole and learn a lesson from my experience. I also hope eBay and Pay Pal can fix this loophole in their system which already existed for years.
Links for same scam reported before:
I have just sold something on gumtree & the person has transferred a large sum on money to my paypal account. It is not showing up on my account at the moment. I have been told that I need to purchase a amazon gift card for the pick up agent that the buyer has arranged. Paypal will not credit my account until they have proof that I have bought this. Is this right?
They encourage you to accept a 'direct' Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails 'may' go into your junk or spam folders.
They don't quibble on cost and may also say they can't view the item as they are disabled or working abroad etc etc but they will arrange a shipping agent to collect it.
You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't actually have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
The 'fake' paypal email will tell you that the buyer has paid for the item + shipping costs but you must send those shipping costs to the courier/ shipping agent via western union, moneygram or a gift card from itunes or amazon etc BEFORE the funds are released to you.
They are not interested in the item, they just want that gift card etc and you will never see money in your paypal balance.
Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal NEVER expect you to use a rival money transfer service eg Moneygram or Western Union or Amazon etc.
Also their is no seller protection on paypal for any item that is collected by the buyer.
Delete any emails and ignore the scammers.
If it was marked as an invoice then its probably a scam doing the rounds as its been sent by a buyer and altered to look as though he has paid you.
Signs its a scam are >>>
its an invoice BUT sellers send invoices not buyers
marked as paid
marked as gift
says payment won't show in your balance for eg 24 hours
can't be chargedback.
Paypal NEVER tell you to send anything until the funds are showing in your paypal account balance.
Paypal payments are more or less instant.
Paypal will never tell you that a payment can't be subject to a chargeback if thats what scammers are still putting on invoices.