Help me!!
taylor015
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Posted on
Oct-16-2019
09:21 AM
I sold a gilet on Depop and had everything sent to the buyer and a days later the buyer refunded after I sent it. can anyone help me asap or anyone know what’s going on. Thanks -T
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3 REPLIES 3
sharpiemarker
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Oct-16-2019
10:46 AM
What did they dispute as? Item Not Received (INR) or Unauthorized Payment (UP)? Or was it a credit card chargeback or bank reversal?
INR - Provide tracking number
UP - Provide tracking number or proof of postage (postage receipt)
Kudos & Solved are greatly appreciated. 🙂
taylor015
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Oct-16-2019
05:33 PM
It doesn’t say much so I think bank reversal - I don’t have the receipt as I didn’t expect this to happen.
PayPal_AshleyM
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Oct-18-2019
03:30 PM
Hey @taylor015,
Regrettably, if you don't have the proof of shipment, we won't be able to offer Seller Protection for the transaction. I understand how frustrating this can be, and apologize for the inconvenience. Please check out this link for more information for ensuring you're covered in the future.
- Ashley M
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