Help me!!

[taylor015]

I sold a gilet on Depop and had everything sent to the buyer and a days later the buyer refunded after I sent it. can anyone help me asap or anyone know what’s going on. Thanks -T

[sharpiemarker]

@taylor015 

What did they dispute as? Item Not Received (INR) or Unauthorized Payment (UP)? Or was it a credit card chargeback or bank reversal?

INR - Provide tracking number

UP - Provide tracking number or proof of postage (postage receipt)

[taylor015]

It doesn’t say much so I think bank reversal - I don’t have the receipt as I didn’t expect this to happen.

[PayPal_AshleyM]

Hey @taylor015,

Regrettably, if you don't have the proof of shipment, we won't be able to offer Seller Protection for the transaction. I understand how frustrating this can be, and apologize for the inconvenience. Please check out this link for more information for ensuring you're covered in the future.

- Ashley M