Hello ! I sold an item on eBay to a buyer and she wants to return the item . However my funds were on hold before she started the claim on eBay . Now she is attempting to return the item however how can I refund her if I don’t have the funds available . PayPal is stating the funds will be released on November 5th however I’m not sure that will happen because she started a return . I can’t call PayPal or eBay on the phone . Help !