Fraud Buyer Scam
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Hi @Lastcabin,
Thank you for your post and welcome to our Community Help Forum!
I am sorry about your issue. Our claims process is an arbitration service we offer to help resolve disagreements between buyers and sellers, but as you can imagine, it's extremely difficult for us to reach a decision that satisfies all parties. We deal with all cases objectively and with the intention of making a fair decision based on verifiable information which is available at the time. We do check the tracking information to confirm the delivery of the item. If the item has been delivered, you may appeal your case. You have 10 days to appeal if new information is presented. Go to your Resolution Centre and under 'Resolution Centre Cases' select Closed cases in the drop-down menu and find the claim. Under 'Action', click Appeal and provide the additional information. Once you have done it the case will go into the review.
I hope this helps.
Cristina
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Thank you for your update, @Lastcabin.
In that case, please contact us by clicking 'Help & Contact' at the bottom of the PayPal homepage so that we can look into this further. You may reach out to us on Facebook or Twitter.
Cristina
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