Empty Box Scam

[Wispr]

Hey, So I sold an authentic designer jumper to someone for £100, once received they started a claim saying it was not as described (counterfeit). PayPal decided he should return the item and I should refund him. I agreed and he sent me back a parcel with a pencil, a wrapper, and chewing gum inside. I called PayPal and they told me to appeal the case and complete a form. I completed it and showed pictures of the parcel (which is clearly empty), me opening it and the contents, and they deemed it as non-sufficient evidence. I also showed them the receipt for the jumper... it’s unbelievable... what are my options here? Do I even have any options here?

[kernowlass · Accepted solution]

@Wispr 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Bigjeff229]

As usual I doubt PayPal's gonna do anything to help you, if your problem isn't resolved immediately you're basically guaranteed to slip through the cracks when it comes to PayPal.