Dispute changed to items not received. Now they claim item as not described.
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Buyers sometimes get it mixed up when filing a dispute because of an issue with their received order, choosing “item not received” or ”I didn’t receive an item I purchased” option instead of ”I received an item that significantly not as described”.
They can contact customer service to report they filed the wrong case and have it changed.
The buyer also have the ability to change their claim to Significantly not as described within the dispute if their package does arrive in the meantime and there is a problem with the order upon receipt. So you see, the buyer is within their rights to change the claim reason.
As the shipper, you will have to find evidence, have FedEx substantiate the opposite, that there was no damage to the packaging, and the items are ‘ok and all present’ to convince PayPal to say ok, this is not a case of significantly not as described.
Kudos & Solved are greatly appreciated. 🙂
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