Dispute, Chargeback Issued by Buyer Despite Tracking shows Parcel Delivered

bunnyki55es
Contributor
Contributor

I have a dispute claim/ chargeback initiated by Buyer who insisted on a refund as he claims that he did not receive it despite USPS tracking shows delivery made. 

I have submitted the tracking number and attached a copy of the tracking slip that has the address of buyer which is similar to what is on the transaction (which is a requirement in seller's protection).

Now the case is still pending. But I would like to know anyone encountered such cases and if anyone won against buyer? I read that a chargeback is from Buyer's credit card, so how I can prevent that from happening even though I am able to show delivery has been made?

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4 REPLIES 4

PayPal_Olivia
Moderator
Moderator

Hi @bunnyki55es,

 

I'm sorry to hear that there was a dispute, but I'm glad to hear that you have proof of delivery. Has the case been reviewed and resolved yet? With valid tracking for transaction that was Seller Protection eligible, a case of Item Not Received should be found in your favor, even if it's a chargeback. Chargebacks do take a little more time, but the same Seller Protection guidelines apply.

 

I hope this is already wrapped up or will be soon!

 

Olivia

 

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bunnyki55es
Contributor
Contributor
Yes! The case was in my favor, Thankfully as the online tracking shows delivery made and Shipping address as per PayPal transaction. Thank you for the advice !
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Sean5439
Contributor
Contributor

Hi there, I have the same issue recently but Paypal favor in buyer and I don't understand. The case closed even I had provided the tracking number.

 

Hope you can help with this issue.

 

Thank you.

 

Stella

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bunnyki55es
Contributor
Contributor
Hi Stella, I attached a copy of the tracking slip showing both my and buyer’s address as according to his PayPal transaction to me, also provided a screenshot of the online tracking results showing final delivery made and provided tracking number which can be tracked online. Hope this helps you in your appeal case
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