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DISPUTE ESCALATED TO A CLAIM, What happens next?

Skirmish444
Contributor

DISPUTE ESCALATED TO A CLAIM, What happens next?

Hi, I have a question about paypal disputes and claims. I am a new seller and have tried to sell a Virtual item and a
payment was sent but was placed on hold. I have given the buyer the item even if the payment was still held.
On the 48th hour were the buyer should have confirmed that he did receive the item, he decided to file a dispute that he
did not receive it. We were able to retrieve the item and so the buyer and i came to an agreement using (discord app) that
we should just move on. Days had passed and he escalated the dispute to a claim. The question is, If i do not respond to
this case and the case closes on buyer's favor, Am i liable for a fee?, will they take money from my balance or the
held payment will just be refunded? Thank you very much and i hope you can help me with this problem.