Customer payment reversal opened a payment reversal after delivering.

[karsaidavid]

So I made a website for someone and after it was done they initialized a payment reversal.

I know I've shouldn't accept the payment as family & friends but everything was looking good at that time and I didn't really check.

The individual requested back the money after 4 days,I have extracted the money and used it like 2 days before that so my balance is in minus now.

I have two open disputes right now with (because the payment was done in 2 parts) saying  payment you received was made without the account holder's permission or was the result of a transaction error.

What's next,what should I expect as an outcome?

Thanks.

[kernowlass · Accepted solution]

@karsaidavid 

An unauthorised dispute is saying that your paypal account was hacked and used without your consent to make any transactions.

If paypal check IP addresses / devices and see that no hacking was done then you would lose.

Its against Paypal rules to accept a family / friends payment for selling goods and can lead to your Paypal account being limited.
A buyer would not be able to open a Paypal dispute for 'non-receipt' OR 'not as described' as they would have no Paypal buyer protection.

However they can still open an 'unauthorised transaction' OR do a 'chargeback' (if they funded that Paypal payment via their credit card) and you would probably lose as you would have no Paypal seller protection because you accepted payment that way.