New to the community? Welcome! Please read our Community Rules and Guidelines
Hi, looking for some advice.
I have a customer who bought two items from me, both were delivered within 7 days and i have yodel tracking information to show this. The customer is now claiming she is abroad for a month and cannot return the items but i should be refunding her anyway. She has opened paypal disputes for both and i have uploaded tracking to both. She has not responded via paypal but has emailed stating she will be opening a chargeback with her credit card company as i have asked for them to be returned before refunding and she wants refunded now. She opened disputes as item not arrived. Is there anything i can do to stop this as its over £120 and i dont really want to refund when there's nothing wrong with the item she just doesn't want to return them?
Thank you in advance,
Solved! Go to Solution.