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Claim solved (package arrived at the buyer, but I cannot change the status or upload new evidence)

AlexM20
New Community Member

Claim solved (package arrived at the buyer, but I cannot change the status or upload new evidence)

Hi all,

I have sent a package with DHL, but DHL lost my package and the buyer raised a claim. After one month, DHL found the package and delivered the package as the buyer confirmed also that he received the package. Unfortunately, I cannot update the claim with any new info and the status of the claim keeps updating with 5 more days until a final decision. The case is solved but I cannot add any info, I have confirmation from DHL and also from the buyer.

Does anyone knows what can I do to add new info about the claim?

Any help is appreciated,

Alex M.