Claim solved (package arrived at the buyer, but I cannot change the status or upload new evidence)
AlexM20
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Sep-26-2020
11:30 AM
Hi all,
I have sent a package with DHL, but DHL lost my package and the buyer raised a claim. After one month, DHL found the package and delivered the package as the buyer confirmed also that he received the package. Unfortunately, I cannot update the claim with any new info and the status of the claim keeps updating with 5 more days until a final decision. The case is solved but I cannot add any info, I have confirmation from DHL and also from the buyer.
Does anyone knows what can I do to add new info about the claim?
Any help is appreciated,
Alex M.
Labels:
- Labels:
-
Managing Disputes
-
Seller Protection
0 REPLIES 0
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Disputes in Managing Risk and Fraud Archives
- Buyer didn't pickup item. Paypal refunded... in Managing Risk and Fraud Archives
- How to report a attempted scammer to PayPal or Ebay in Managing Risk and Fraud Archives
- Help me win a Claim. in Managing Risk and Fraud Archives
- Item not recieved claim - 3 weeks after International shipment in Managing Risk and Fraud Archives