Hello, I'm hoping someone can provide more assistance as I'm at a complete loss.
My situation is I sold a Nintendo Switch. It was brand new and I sent the item promptly to the buyer. After receiving it, they messaged me that it was 'dirty' and unopened. I can attest that it was brand new and unopened and I took pictures of the box and posted them in the auction, they received it exactly as it was. Then I was notified by Paypal that a chargeback was issued and the payment was on hold.
I provided the receipt along with pictures of the box for the resolution. Paypal found in favor of the buyer after about 45 days. Now I have fees from Paypal, Ebay not to mention the cost of the item and shipping.
Where can I go from here? The buyer has kept the Switch and essentially stolen it. My total cost now far outweighs what I would have made off the auction. (I'm out about $450 now).
The buyer never initiated a dispute or anything, they immediately went for a chargeback (less than an hour after receiving the item from the shipping notification).
Any help would be appreciated. I just don't understand how they found in favor of the buyer, especially with all the documentation. I've sold a few things before but have never had an issue. This is just devastating.
Thanks very much for any insight. There has to be something I can do further.
