About 2 months ago, my buyer filed a chargeback with her credit card issuer (American Express) because she thought I would not ship her purchase. Of course she was wrong, and I had already shipped out her item and gave her the tracking information aftwards. Upon receiving the item, she called AmEx to reverse the chargeback. She told me she then was charged the amount accordingly. This was 3 weeks ago. All this while, I have been emailing & calling PayPal to update them with the latest information on the dispute, including the proof that my buyer has received her item and she is even concerned that I have yet to receive the payment yet, as AmEx has already charged her. The PayPal customer service told me since this is an open dispute and they're talking to AmEx on my behalf, they can only wait for AmEx to respond and release the payment. However, when my buyer called AmEx, they insisted that they have made the payment 3 weeks ago and it is PayPal's issue that they're not releasing the fund to me. The amount is quite big and I need this fund urgently. I do not know how else can I rectify this issue.
