Chargeback Fraud

EC13
New Community Member

Is there sometime of PP chargeback fraud going on?  I'm the merchant and I'm starting to get more than usual disputes, however there's a new twist.  I do business regularly with one "disputee".  I called him and he told me that he never disputed the charge.  I tried calling PP and their customer svc is closed because of Covid.  I responded to the chargeback, and I immediately received a notice stating that my account was debited and it was, however there is no charge listed in the summary!!!  What is going on?

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